Erica Toelle, a SharePoint consultant, specializes in the people and the interactive services side of SharePoint.
Erica was interviewed by the good folks at CSTechcast.com, in their 72nd episode: “How to Find SharePoint Implementation Success”.
She has some good advice about how to ensure that implementations are taking the people into account.
The Erica goodness starts at about 12:10…and it goes for about 14 minutes!
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The M365 Toolman 
Thanks Owen! The CS Techcast guys were great to work with.
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